At Rk Web Solutions, we are committed to delivering high-quality web development services and ensuring client satisfaction. However, we understand that situations may arise where refunds are necessary. Please review our refund policy below to understand how we handle such requests:
1. Eligibility for Refunds
Refunds are considered under the following circumstances:
If the project has not been initiated after the payment.
If there is a significant delay in starting the project due to our team’s fault.
If the deliverables fail to meet the agreed-upon requirements as outlined in the project proposal or contract.
2. Non-Refundable Cases
Refunds are not applicable under the following conditions:
If the project is canceled by the client after the development process has started.
If the client fails to provide required information, feedback, or approvals on time.
If changes to the project scope are requested after the work has commenced.
For minor delays caused by unforeseen circumstances beyond our control.
3. Refund Process
All refund requests must be submitted in writing via email to [email protected].
We will review the request and respond within 2 business days.
Approved refunds will be processed within 2 business days after confirmation.
4. Partial Refunds
In cases where partial work has been completed, we may offer a partial refund based on the amount of work already delivered and approved.
5. Dispute Resolution
We are committed to resolving any concerns amicably. Clients are encouraged to discuss issues with their assigned project manager before requesting a refund.
6. Payment Gateway Fees
Please note that any refund will be processed after deducting applicable payment gateway or transaction fees, if any.
7. Changes to the Policy
This refund policy is subject to change at our discretion. The latest version will always be available on our website.
If you have any questions or require clarification on our refund policy, please contact us at [email protected]